Billing and Customer Management

Running a WISP will be much easier if you use some software to manage the various parts of the business, such as these:

  • Ticketing when customers call in with problems it’s helpful to be able to track the issue in one place. Ticketing systems help with this.
  • Billing Dealing with billing can be a huge chore. A software suite can deal with automated billing, expired credit cards, late payments, etc.
  • Network Management You need to know when your network is having problems, preferably before your customers call you. A network management suite can monitor your network and let you know when problems come up as well as help you understand where your network needs upgrades.

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Here are some software platforms built specifically for WISPs that address each of these and other tasks all in one place:

  • UCRM is a free software platform provided by Ubiquiti. Provides billing features like recurring invoicing and automated shut-off for late payments. It is not limited to Ubiquiti devices. Extensible via API and custom Plugins.
  • Sonar is highly scalable and extensible via an API. Hosting is included in the cost of the service.
  • Swift Fox is a WISP management software suite that includes real-time network monitoring, automated billing, customer bandwidth tracking and provisioning, and call centre management. Also included are WISP-specific tools such as radio path profiles and frequency coordination features.
  • Celerate An open source WISP management platform.
  • Freeside An open source WISP management platform.
  • PowerCODE
  • Azotel
  • cnMaestro Software platform provided by Cambium Networks

You can solve some of these tasks individually with systems such as these: